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 The HSE has developed a model risk assessment for all those dealing with health and safety in call centres.
In the meantime, the CWU has alerted all its Branches and supplied a pdf version of the assessment in its latest LTB180/08.
Dave Joyce, CWU National Health & Safety officer points out, " The example risk assessment for a call centre is aimed at showing the kind of approach a business might take.
It is designed as a guide to think through some of the hazards a business might face and advises what steps it can take to control the risks."
One of the myths of health and safety work is that risk assessment is rocket science and needs to be a heavily waited document detailing every aspect of the activity done. This is not the case as the example on the website will show.
The HSE says that, "Risk assessments should be about identifying practical actions that protect people from harm and injury, not a bureaucratic experience. For the majority of risk assessments, short bullet points work well."
Prior to completing the model risk assessment, the website notes that the HSE’s web pages on health and safety in offices, and the guidance on preventing slips and trips in call centres (published by the North West Contact Centre Project with input from Oasis Health & Safety), plus the HSE guidance ‘Advice regarding call centre working practices’, and the HSE’s disability and risk assessment guidance web pages; were all sources of information utilised in the formulation of the model RA.
The model risk assessment can be found on the HSE's website here
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